Refund, Return, & Shipping Policy
You have 30 days to return an item from the date of purchase. To be eligible for a return, the item must be unused and in original packaging accompanied by the receipt or proof of purchase.
We will let you know once we have received and inspected your return. If your return is approved, a refund will be made in the form of your original payment method.
Customers are responsible for paying the shipping costs for returning an item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping and Mailing Products. We ship through the United States Postal Service (USPS). Due to the potential or actual conflict(s) of federal, state, and local laws and regulations, (collectively “Laws”), we cannot and do not warrant or represent to you that any hemp or hemp derivative product (collectively, “Products”) will reach the intended destination, regardless of which mailing/shipping service is utilized. Products may be subject to forfeiture, seizure, indefinite hold, unexpected delays, confiscation and other losses to you or impediments to delivery of the Product. We have no control over shipping carrier routes. While a destination for the product may be in a “low risk” city or state, shipments routed through “high-risk” states, cities or municipalities may result in a partial or total loss to you. The typical timeframe for USPS is 3 to 5 Days estimated delivery time frame.
Shipments; Delivery; Title and Risk of Loss. We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges unless otherwise specified in the order confirmation.
Title and risk of loss pass to you upon our transfer of the products to the carrier/delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
You understand the packaging and closure of a product may vary slightly if we do not have the ability to successfully secure the same packaging that has been represented in order to ensure we are shipping a product in a timely manner due to supply chain issues that may arise.
Atypical Organic Wellness LLC is not responsible for melting or other damage caused by heat exposure during shipping. Most products are fine and will not melt in transit. However, some types of product such as Gummies can melt in the warm weather. We can’t guarantee our heat-sensitive products will arrive in perfect shape – but we will do our best to ensure they do. Here is how you can help: Be present for delivery and have someone available to accept the package so it doesn’t sit outside in the heat. If the box feels warm, open it immediately to expose the product to the cooler air. Also, give the product a chance to firm up again before handling further. Please keep in mind, we do not accept returns or provide refunds for a melted product due to warm weather. If you are concerned about the possibilities of receiving a heat-sensitive product, and it being melted, we encourage you to order a different product.